We are looking for a friendly and customer-focused Customer Care Officer to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat

• Resolve customer complaints and issues in a timely manner

• Provide accurate information about products and services

• Keep records of customer interactions and follow up as needed

• Collaborate with other departments to ensure customer satisfaction

Requirements:

• Previous experience in customer service or a similar role is a plus

• Excellent communication and problem-solving skills

• Patience, empathy, and a positive attitude

• Basic computer skills and familiarity with customer service tools

• High school diploma or equivalent; further education is a plus