• Primarily responsible for achieving Monthly targets through Upgrades/ renewals / Up Sell and Cross Sell.
• Develop trust relationships with a portfolio of major clients to ensure the satisfaction.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities.

Specifications:

• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Strong analytical skills to determine marketing effectiveness and ROI of customer engagement efforts.
• Excellent organizational, problem-solving and negotiation skills
• Bachelors in business administration, sales & marketing, CS/SE/IT or relevant field

Mandatory Skills:

• Client Servicing, Business Development, Coordinating with technical team for quote