Job Title: |
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Floor Supervisor |
Category: |
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Telemarketing |
Total Positions: |
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4 |
Job Location: |
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Karachi |
Gender: |
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No Preference |
Minimum Education: |
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Matriculation |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years |
Salary Range: |
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PKR 45,000 to 50,000 per Month |
Apply By: |
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Feb 23, 2018 |
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Job Description: |
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can't handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback
Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor." Senior management has a role that involves less floor time |
Company Information |
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Company Name: NP Digitals Company Description: pstrongNP Digitals/strong/p
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