Who we're looking for?

Exceptional. We work with Fortune 500s as well as SMBs around the world. Our products are market leaders because we execute quickly, adapt continuously and interweave emerging technology trends. To meet the goals for customer satisfaction, we need a Customer Success Specialist who has immaculate analytical, writing and effective verbal communication skills.

Responsibilities:

·         Continue learning and self-educating on assigned products or market verticals.

·         Ultimate success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, reference-ability, and renewals.

·         Manage the onboarding process for new customers.

·         Answer phone and email-based support inquiries from customers.

·         Be a trusted and knowledgeable advisor for customers’ IT and business leadership.

·         Build and maintain strong, long-lasting customer relationships with key stakeholders.

·         Own the upkeep of customer documentation and account notes in relevant systems.

·         Ensure timely and successful delivery of solutions according to customer needs and objectives.

·         Assist account managers in the scheduling of discovery calls and demos with customers.

·         Work closely with US team on customers’ needs and challenges and ensure they are communicated and understood by functional teams.

Requirements:

·         A strong desire to learn and define an emerging function in a rapidly growing environment

·         Passionate about customer success and making life simpler with technology

·         Excellent written and verbal communication skills

·         Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

·         Ability to work with cross-functional teams across the company

·         Demonstrated prowess in Customer Success, Customer Engagement or similar functions

·         Highly organized, great attention to detail, and deadline-driven

·         Demonstrated ability to manage multiple projects, programs, and priorities in a fast-paced, dynamic environment

·         Bachelor's Degree (an advanced degree preferred)

·         In-depth knowledge of CRM tools, like CRM Dynamics, SalesForce, or Zendesk.