| Job Title: |
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Complaint Handling Officer |
| Job For: |
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Student |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Female |
| Minimum Education: |
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Masters |
| Degree Title: |
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Master’s Degree in Finance/Economics/Commerce from a recognized institution |
| Career Level: |
|
Officer |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 15, 2014 |
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| Job Description: |
Responsibilities
- Ensure complaints are handled in compliance according to the Complaints Handling Policy and ensure coordination/follow up with all departments for resolution of complaints.
- Maintain complaint data base and prepare different reports for onwards submission to the management after the review of Chief Compliance Officer.
- Summarizing additional actions required and advising customers through correspondence that when they can expect a final response.
- Maintaining customer related information in systems for accurate record keeping.
- Ensuring compliance with legal requirements, industry regulations, organizational policies and professional codes
- In addition to above responsibilities, execution of any other assignments as and when required by the management.
Educational Qualification
- Masters Degree in Finance/Economics/Commerce from a recognized institution.
Skills
- According to Prospects, complaints officer should possess strong communication skills and have the ability to communicate effectively in writing.
- The ability to remain calm under pressure, as well as maintain a professional attitude and smart personal appearance, is also required.
- Ethical , focused on treating customers fairly
- Courteous yet assertive, trustworthy and reliable
- Strong analytical, interpersonal and communications skills, respect for customer and business confidentiality
- Ability to self-start and organize a complex workload and work to strict deadlines Ability to adapt to a changing environment.
- Willing to travel and relocate.
- Proficient in word processing, spreadsheet, and presentation applications and inclined towards working in a technology-driven environment.
Duration and Nature of Previous Experience
- 2-3 years of experience in financial environment. Exposure of Banking Operations will be an added advantage. Have good KBL business knowledge. The candidate should be less than 30 years of age.
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| Company Information |
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Company Name: Khushhali Microfinance Bank Limited - (KMBL)
Company Description:
Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as Khushhalibank Limited) was a part of the Government of Islamic Republic of Pakistan's Poverty Reduction Strategy and its Microfinance Sector Development Program (MSDP). MSDP was developed with the facilitation of Asian Development Bank (ADB). With its headquarters based in Islamabad, Khushhali Microfinance Bank (KMBL) operates under the supervision of the State Bank of Pakistan (SBP). The bank's board comprises of seven members including leading commercial bankers, fund managers and microfinance experts from across the globe. The mandate remains to retail microfinance services and to act as a catalyst in stabilizing the country's newly formed microfinance sector.
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