Min graduate, preferably Masters

Min 4-5 years’ experience in a leading role as Trainer (Preferably from a reputable BPO). Should be able to

provide recommendation letter with verification details from at least one employer

Excellent skills in computer handling (Test should be conducted to assess this skill)

Excellent English communication and written skills (Test should be conducted to assess this skill)

Well Versed in creating written and visual training materials using most common computer software

(Example: PowerPoint, Excel, Words, Audio/video Editing).

Must have excellent organization & Interpersonal skills and the ability to work within tight deadlines

No Full Time Students (If currently studying MUST provide detailed schedule of classes and exams ahead and

same should be provided to interviewer)

Should have fully functional equipment’s and internet connections to work from home

Should have understanding of KPIs, Targets and Quality assurance.

Preferred:

Medical or Worker Compensation Background is preferred.

ROLE AND RESPONSIBILITIES

The trainer is responsible for evaluating needs and current practices related to training & development of

existing employees and for new hires. The Training is also responsible to develop training manuals, handbooks

to enhance the effectiveness of work processes.

SPECIFICATION

1. Develops training aids such as manuals, handbooks and informs employees about training options.

2. Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.

3. Coach and Mentor Team Members (both New Hires and on the Floor) in a structured manner to

bring them up the learning curve. 

4. Initiate or conduct the surveys and quizzes or run refresher programs in relations to need analysis.

5. Consult with managers, and leadership related to organizational objectives.

6. Track and compile collected data.

7. Create training strategies, initiatives.

8. Coordinate with the Recruitment department related to onboarding of employees.

9. Participate in Interviewing to provide assistance related to selecting the right candidates for the job.

10. Identify opportunities for performance improvement through review of quality exceptions and

experience in production, as well as through training and development.

11. Prepare and deliver training courses