Job Title: |
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Customer Support Executive |
Category: |
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Client Services |
Total Positions: |
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3 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Minimum Education: |
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Matriculation |
Career Level: |
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Entry Level |
Minimum Experience: |
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Fresh |
Salary Range: |
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PKR 40,000 to 50,000 per Month |
Apply By: |
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Feb 27, 2022 |
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Job Description: |
IntelliasPro is a leading US based outsourcing company and committed to providing our employees with an enriching and rewarding environment.
We are hiring excellent resources who can perform Customer Services for our English based clients with full confidence.
Candidates will be required to provide support Via following mediums.
- Voice Support
- Chat Support
- Email Support
Responsibilities
- A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
- Ensure all quality perimeters are met on every phone call/chat and email.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
- Attend all required training sessions and keep up to date on all products and services knowledge.
Requirements
- Excellent English communication (verbal/written) and analytical skills.
- Good grip on MS Office tools such as Excel, Word, and PowerPoint.
- Team player with multi-tasking abilities.
- Ability to identify opportunities and solutions for process improvement.
- A positive mind set.
Qualification
- Matric/O-A Level /Intermediate or Above.
Key Benefits:
- On Job Training
- Medical
- Provident Fund
- Paid vacation days Sick and Casual Leaves
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Company Information |
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Company Name: Deline Media Pakistan Pvt Ltd Company Description: Deline Media is among the top technology and software development companies, providing EMR & EHR systems to meet the unique needs of healthcare providers. We also offer BPO services to healthcare organizations, which formerly operated under Intelliaspro and are now a distinct part of Deline Media.
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